Frequently Asked Questions (FAQ) – Workshops and Experiences
About the Experience
Do I need to have prior knowledge of ceramics? Not at all. Our experiences are designed so that anyone, regardless of their experience level, can enjoy and create. The teachers who teach the workshops and experiences will guide you step by step throughout the entire process.
What should I bring to the workshop? Just your desire to enjoy. In the studio we will provide you with all the necessary material, tools and apron. It is recommended to bring comfortable clothes that you don’t mind getting a little dirty (although the mud cleans up easily).
When can I pick up my piece? Ceramics have their times. After the workshop, the pieces must dry completely, go through a first firing (biscuit), be glazed and fired a second time. This process usually takes between 2 to 3 weeks. We will notify you as soon as they are ready to pick up.
How long do I have to pick up my piece once finished? Once you receive our notice that your pieces have gone through the two firings and are ready to be picked up, you have a period of 1 month natural to stop by the studio to pick them up.
Due to the space limitations of our workshop and the need to organize new works, if after that month the piece has not been collected, we will understand that you renounce it and we will proceed to give it other uses (donation, recycling or exhibition). We don’t want you to be left without your creation, so we recommend you come get it as soon as possible!
Gift Vouchers
They gave me an Experience Bonus, how do I redeem it? What a great gift! The process is very simple:
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Browse our website and choose the workshop or date you prefer.
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Start the purchasing process.
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Enter the your voucher code in the “Coupon” box at checkout. The amount will be automatically deducted.
How valid is my voucher? All our vouchers are valid for 12 months from the date of purchase. We recommend you book in advance to ensure your place on the desired date.
Can I redeem my voucher for any workshop and/or experience? That’s right. Our bonuses are not linked to any specific workshop or experience. You can exchange them for any activity at our school that interests you (a monographic workshop, an intensive course, a continuing course, etc.). If the activity you want to sign up for has an amount greater than your voucher, you will only have to pay the difference. If the amount is less, the remaining balance will be saved for your next visit.
Logistics and Changes
What happens if I cannot attend the reserved date? If you notify us at least 7 days in advance, we will give you a voucher for the value of the workshop so you can choose another date. If the notice is later, unfortunately we will not be able to make the exchange or return, since the materials and space will have been reserved for you.
Can I send someone else in my place? Sure! If you can’t come, you can give your place to a friend or family member. You just have to tell us the workshop, date and person who comes in your place.
What happens if a piece breaks in the kiln? Ceramics is a living art and, although we take all the care in the world, sometimes pieces can crack or break during firing. If this happens with a piece of yours, we will look for the best solution so that you are not left without the memory of your experience.