General Terms and Conditions of Sale

Regulations for the monthly disciplines

Registration in our monthly disciplines ( Ceramics, Painting and Kids’ Creativity ) implies acceptance of these conditions, designed to guarantee the pedagogical quality and sustainability of our groups.

1. Enrolment and seat reservation

  • Registration and erolment: To guarantee your seat, it is required to pay the registration fee (a one-off payment of €50.00) and the first monthly instalment for the chosen course in advance.

  • Continuity: You will not be required to pay the enrolment fee again as long as you retain your place without interruption. In the event of voluntary withdrawal, any future re-enrolment will be subject to payment of the current enrolment fee.

  • Flexible Enrollment: If you join a group after the course has already started, you will be charged the registration fee and a pro-rata share of the remaining monthly fee, or the full monthly fee if you join at the start of the monthly period.

  • Cycle Renewal: Students who complete the school year and wish to continue in the next cycle will be exempt from paying enrolment fees.

  • Mobility: You can request a change of group or discipline during the year at no additional cost, as long as there are vacancies.

  • Priority Enrollment: At the end of the school year, we open a priority booking period for the following academic year. To confirm your seat, you will be required to pay the first monthly fee for the new course in advance.

 

2. Monthly Payments and Commitment to Attendance

  • Guaranteed Place: Monthly payments must be paid in full within the first 5 days of each month. As your place is reserved exclusively for you, the fee must be paid regardless of any occasional absences.

  • Management of Non-Payments: Failure to pay the monthly fee by the specified deadline will result in the automatic loss of your place and your removal from the workshop.

 

3. Cancellation and Unsubscription Policy

  • Early Cancellation: If you decide not to start the course after booking, you may request a Workshop Voucher for the amount of the monthly fee paid, provided you give at least 7 calendar days’ notice. The registration fee is non-refundable.

  • Voluntary Cancellation: To formalise a permanent cancellation, you must notify us before the 20th of the current month. Cancellations notified on or after the 21st will take effect the following month, meaning the full monthly fee for that month must be paid.

 

4. Organizational and Coexistence Commitments

  • Group Viability: The running of workshops is subject to a minimum number of participants. If this minimum is not reached, the school will refund 100% of the fees paid (enrolment fee and course fee).

  • Relocation due to Cancellation: If an existing group falls below the minimum number of students required for it to continue, students will be offered a seat on alternative timetables. If this is not possible or the student is not interested, a technical cancellation will be made without penalty and all charges will be stopped.

  • Right of Admission: To maintain a creative, safe and respectful working environment, the management reserves the right of admission. Any behaviour that seriously disrupts the harmony of the group will result in immediate expulsion without entitlement to a refund.



Terms and conditions for experiences

By booking any of our experiences or workshops, you agree to be bound by the following terms and conditions in their entirety. Our goal is to ensure the best possible organization and artistic quality for each session.

 

1. Booking and Confirmation of Place

To ensure the viability of our workshops, your place will only be considered guaranteed once payment has been confirmed . If the payment process is not completed, the system will automatically cancel the reservation to release the space.

 

2. Cancellation and Flexibility Policy

Our workshops have very limited capacity and require careful preparation of materials and staff. For this reason, we have established the following operating margin:

  • 7 calendar days’ prior notice (or more): If you notify us of your absence at least one week in advance, you will receive a Workshop Voucher for the full amount paid. This voucher is valid for one year and can be redeemed for any activity at our school.

  • Cancellations made less than 7 days in advance: No voucher or refund will be issued, as the time frame does not allow for reassignment of the place and the materials will have already been processed.

Courtesy note: However, if we have a waiting list and are able to fill your place with another student, or if last-minute vacancies arise in future editions of the same workshop, we will do our best to accommodate you. This is subject to availability and does not constitute a contractual obligation.

  • Right of Withdrawal: As these are activities with a specific date and execution period (Art. 103.l of the LGDCU), no monetary refunds will be accepted outside of the indicated deadlines.

 

3. Use of Workshop Vouchers and Vouchers

  • Redemption: Workshop Vouchers are valid for any activity available on the platform within their validity period.

  • Process: The redemption must be made through a new purchase process. For logistical reasons, it is not possible to purchase a gift voucher using a previous voucher.

  • Balance Management: If the voucher value is higher than the chosen workshop, the difference will be kept as a balance for future purchases. If the value is lower, the difference must be paid at the time of booking.

 

4. Organizational Commitments

If the workshop cannot be held due to circumstances beyond our control or because the minimum number of students is not reached, you can choose between:

  1. A full refund of the amount using the same original payment method.

  2. You can exchange it directly for another workshop of your interest available on our calendar.

 

5. Process Completion: Recogida de piezas cerámicas

In the pottery workshops, the process concludes with the retrieval of your finished piece. Once you receive notification that your pieces are ready:

  • You will have one calendar month to collect them from the studio.

  • Due to space limitations, any unclaimed items after this period will be recycled or donated, and the right to claim them later will be forfeited.

Gift Card Policy

1. By making a purchase, you agree to these terms and conditions.

2. Gift certificates and vouchers may be redeemed for any workshop offered within the validity period specified on the purchased certificate.

3. To redeem gift certificates or vouchers, you must start a new purchase process and enter the certificate code during checkout; the certificate amount will be deducted from the total purchase price.

4. If the certificate amount exceeds the purchase price, the difference will be retained as a balance for future workshops.

5. You cannot purchase a gift certificate with another gift voucher.